Introduction

ZellMarket offers a fair refund policy to protect buyers and sellers. This guide explains when you can request a refund and when refunds are not possible.

Eligible for refund

• Duplicate purchase: You accidentally purchased the same item twice.
• Not as described: The product is substantially different from its description.
• Technical issue: A serious problem prevents usage, and the seller cannot resolve it.

Not eligible

• Change of mind or “no longer needed.”
• Compatibility issues clearly listed on the product page but ignored before purchase.
• Downloaded files already used or modified.

Tips

Always review the product description and requirements before purchase. If in doubt, contact the seller with questions before buying.

Next steps

If your situation qualifies, follow how to request a refund.