Introduction

Purchased products are usually delivered as ZIP, RAR, or PDF files. If you can’t open them, follow these steps.

Steps

  • Ensure you downloaded the file completely.
  • Use software like WinRAR, 7-Zip, or The Unarchiver.
  • Check if the file was corrupted during download—re-download if necessary.
  • For encrypted files, use the password provided by the seller.

Next steps

If the file still won’t open, contact the seller or submit a support ticket.

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