Introduction

In rare cases, buyers and sellers may disagree about a refund or product issue. ZellMarket provides a structured dispute resolution process to ensure fairness for both parties.

How disputes are handled

  1. The buyer submits a refund request with evidence.
  2. The seller is contacted and given a chance to respond.
  3. Our support team reviews both sides and all evidence.
  4. A decision is made and communicated to both parties.

Possible outcomes

  • Refund granted: The buyer receives their money back.
  • No refund: If the product worked as described.
  • Alternative solution: Such as a product update or replacement.

Tips

  • Be clear and factual in your communication.
  • Keep all conversations on ZellMarket for accurate records.
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