Introduction
Sometimes refund requests can face delays or complications. This guide covers the most common issues and how to resolve them quickly.
Common refund problems
- No response: Check your spam folder for replies from support.
- Missing order ID: Refund requests without order details cannot be processed.
- Insufficient evidence: Claims must include screenshots or logs.
How to solve these issues
- Always include your order number in the request form.
- Attach screenshots, error logs, or messages with the seller.
- If there’s no reply after 5 business days, contact support with your ticket number.
Tip
Be polite and professional in communication. This improves the chances of a faster resolution.
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