Introduction

ZellMarket provides a fair refund policy that protects both buyers and sellers. Refunds are only granted in specific situations to ensure fairness across the marketplace. This guide explains when refunds apply and when they do not.

Eligible for refund

• Duplicate purchase: If you accidentally purchased the same item twice, you can request a refund for the duplicate.
• Not as described: If the product differs significantly from its description, you may qualify.
• Technical issue: If the product cannot be used due to a fault the seller cannot resolve.

Not eligible for refund

• Change of mind or no longer needed.
• Compatibility issues clearly listed on the product page but ignored before purchase.
• Downloaded and modified products.

Important notes

Refunds are reviewed individually. Buyers must provide clear evidence, such as screenshots or error logs. Sellers may also be contacted during the review.

Next steps

If your case qualifies, see How to Request a Refund.